Refund: if you meet all the requirements, you can request a refund of specific expenses in your pay packet or bank account.
Services: vouchers for the purchase of goods, experiences and travel.
Free Voucher: a personalised voucher tailored to your needs. Find out more in the dedicated section of the website.

Refund requests are normally processed (approved or rejected) within 3 working days.
For all refunds, payments will be made within the month following the month in which the item appears on your payslip.

• • issuing entity;
  • type of expense incurred;
  • amount;
  • date of issue;
  • holder of the document;
  • indication of expense paid;
  • name, surname and tax code of the beneficiary of the expense.

School expenses; University expenses; Nursery and babysitting;
Care for elderly and/or dependent family members; Mobility and transport;
Welfare contributions; Interest on loans;
Medical expenses (Timeswapp health insurance).
Not all companies have access to all categories. For more information, please contact your company’s human resources department.

It depends! In general, the company that issues your payslip pays the reimbursement directly. Only in the case of reimbursements for healthcare expenses, the reimbursement is paid directly into your bank account by the timeswapp Healthcare Fund.

The main fields must be completed as follows:
Beneficiary: the person who receives the service in person Payer: the person who pays for the service;
Company name: name of the organisation providing the service; Document number: serial number shown on the document itself;
Reimbursement amount: amount of the service/goods NOT including stamp duty and any shipping costs.

The reasons for refusing a refund are always stated in the relevant email. The most common reasons are:
Incorrect refund category; Insufficient or illegible documents;
Exceeding the maximum retroactive period; Incorrect beneficiary;
Expense not eligible for reimbursement under the welfare plan.

It is possible to request a partial or total refund for the service received, at the discretion of the applicant.

Hospitalisation for surgery;
Highly specialised diagnostic tests and therapies; Specialist consultations;
Physiotherapy and rehabilitation treatments; Dental services and dental care; Corrective lenses and frames;
Medicines and parapharmaceuticals;
Prescription medical devices.

Enrolment fees and tuition fees for public and private institutions such as: nurseries, primary and secondary schools and universities of all levels; Purchase of compulsory textbooks and accessories (e.g. dictionaries or codes) that are required and certified by an official document from the institution;
Tuition fees incurred for study abroad; Expenses related to school canteens, day centres, play centres, summer or winter camps, campuses at holiday facilities (residential formula reserved for children);
Electronic teaching materials related to home schooling (e.g. PCs, tablets, printers, etc.);
Sports, music, dance, theatre, etc. courses.
Expenses incurred for the following are not reimbursable: university entrance exams, degree courses that are not recognised or have no legal value in Italy, training or qualification courses and related fees, expenses incurred for remedial schools and exam preparation.

To receive a refund on interest paid on loans, simply fill in the form on the platform and be the sole or joint holder of the loan and the current account to which the refund will be credited.
The documents to be attached are the signed contract, the official repayment plan and the document certifying payment of the instalment. Only one request may be submitted for each instalment.

Select the name of the fund from the ‘Fund type’ menu or click on ‘Add new fund’;
Enter the name of the new fund (e.g. Cometa, Fonchim, Previambiente, etc.).
N.B.: If it is a private pension fund, also enter the file number associated with it in the ‘New fund name’ field and enter the IBAN to which the amount should be paid.
The payment is made directly by the company.

Refund requests for public transport expenses are only valid for season tickets (not single tickets), which must be accompanied by a named travel document (e.g. card) issued by the public transport operator and a document showing the cost and period of validity of the season ticket in question.

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